Terms & Conditions

GoTradie operates an online marketplace that introduces customers to independent tradespeople. GoTradie is not a contractor, employer, or agent of any tradesperson, and does not perform, supervise, or take responsibility for any work arranged through the platform. The contract for any work is formed solely between the customer and the tradesperson.

These terms are read together with our Disclaimers & Limitation of Liability, Payment Policy, and Privacy Policy. Tradespeople are additionally bound by the Tradesperson Agreement.

• •You must be at least 18 years old to create an account and use the platform.
• •You are responsible for keeping your login credentials secure and for all activity under your account.
• •You must provide accurate, current, and complete information when registering, booking a job, or applying for one.
• •Each person may hold one account. Roles (customer and/or tradesperson) are managed within your account.
• •You must notify us immediately at Info@Gotradie.co.uk if you suspect unauthorised use of your account.

Customers post jobs describing the work needed. Matched tradespeople are notified and may apply. Customers choose which applicants to accept, and may accept more than one. Jobs are secured on a first-come, first-served basis: the first accepted tradesperson to pay the lead fee secures the job, and any other accepted tradespeople lose out — no refunds of the lead fee are given to tradespeople who are beaten to a job.

A customer's contact details (name, email, phone) are shared with a tradesperson only after that tradesperson secures the job by paying the lead fee.

All quotations, prices, and timescales for work are provided by the tradesperson. GoTradie publishes advertised rates and requires tradespeople to honour them for jobs booked through the platform, but does not price or warrant any individual job.

• •Lead fee: tradespeople pay a flat lead fee to secure an accepted job, charged directly to GoTradie. The lead fee is strictly non-refundable once the job is accepted and the customer’s contact details have been shared.
• •Application fee: where a customer pays through GoTradie, GoTradie retains 10% of the client payment and the tradesperson receives 90%, paid to their connected Stripe account.
• •Protection premium: customers who choose to pay through GoTradie pay a 10% premium on the work total, which funds the 3-month Money-Back Guarantee. Customers who pay the tradesperson directly pay no premium but receive no protection.
• •All prices include VAT where applicable. Payment for work is due as set out in the Payment Policy.

Full details of the Money-Back Guarantee, dispute resolution, and the repair-before-refund policy are in the Payment Policy and Disclaimers.

When using the platform, you must not:

• •post false, misleading, or fictitious jobs, or apply for jobs you do not intend or are not qualified to perform;
• •harass, abuse, or threaten other users, or use offensive language in chat;
• •share another user’s contact details with third parties or use them for anything other than arranging the relevant job;
• •circumvent the platform’s payment or booking processes for jobs introduced through GoTradie (including soliciting off-platform payment on app-protected jobs);
• •impersonate another person or misrepresent your identity, qualifications, or insurance status;
• •use the platform for any unlawful purpose.

Ratings and reviews reflect the opinions of the customers who submit them. Reviews must be genuine, based on real experience, and free of false statements. GoTradie operates a moderation and dispute process for reviews and may remove or reinstate reviews following an investigation, at its discretion.

Tradespeople must maintain a rating of 3.5 stars or above. Accounts falling below this threshold may be suspended until the rating recovers.

GoTradie may suspend or remove accounts, applications, or job posts that breach these terms, that present a risk to other users, or that fail verification checks. Tradesperson accounts are automatically paused if insurance cover lapses.

You may stop using the platform and request deletion of your account at any time. Provisions that should reasonably survive termination (including payment obligations, disputes in progress, and these terms' limitations of liability) continue to apply.

GoTradie may update these terms from time to time to reflect changes in the platform or the law. The current version is always published on this page with its effective date, and material changes will be notified to registered users. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. Questions? Email Info@Gotradie.co.uk.